Contact Centre Representative


Contact Centre Representatives – Te Awamutu Location

Full Time, Fixed term Position 

(16 September 2019 – 13 March 2020)

  • Do you have knowledge of Salesforce, call centre telephony systems and operations?

About us:

Te Wānanga o Aotearoa (TWoA) is dedicated to whānau transformation through education. The Contact Centre is a pivotal wahanga within TWoA and we are searching for a dynamic and enterprising person to cover our peak enrolment period.

This is a fixed term, full time (37.5 hours per week with 1-hour lunch break) role located in Te Awamutu.  Our Contact Centre hours are 8am – 6pm, however there may be the need to occasionally work outside of these hours until 8pm and therefore some flexibility may be required.

About the role:

The primary purpose of the Contact Centre Representative is to:

  • Attain first call resolution
  • Be the first point of call to deliver and advocate positive customer interactions using advanced communication and problem-solving skills
  • Provide knowledgeable, courteous and professional services to callers and prospective tauira
  • Maximise the outcomes for TWoA

About you - you will have:

  • Intermediate skills in Microsoft Office
  • Data entry experience
  • Attention to detail
  • Awesome interactive abilities and be able to apply initiative and common sense to a provide quality service to all customers
  • The ability to work in and enjoy being part of a small, dynamic team
  • Adaptability to change

Knowledge of Te Reo and Tikanga Māori would be an advantage. 

If you have the passion and talent, and looking to work with a supportive team focused on goals, then this position may be just the role you are looking for.

How to apply:

Please register and apply on our Jobs Site:  https://twoa.careercentre.net.nz/

Please send enquiries to hrdept@twoa.ac.nz

Applications close 25 August 2019

Fixed Term Full-time

Job no: 19AHO096

Location: Te Awamutu

Closing Date: Sunday, 25 August 2019

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