Contact Centre Representative

About this role

The primary purpose of the Contact Centre Representative is to provide an outstanding customer experience ensuring positive customer interactions and attaining first contact resolution using advanced communication and problem-solving skills.

Role details:

Title: Contact Centre Representative
Role: Full Time - Permanent
Location: Te Awamutu
Hours: 37.5 hours per week
Days: Monday - Friday

As a Contact Centre Representative, you will:

• Respond to incoming calls, messages and emails in a prompt, friendly, and effective manner
• Conduct customer follow-ups and call backs promptly as required
• Co-ordinate the speedy resolution of customer issues and respond knowledgeably to questions
• Accurately record all necessary call data, as required for each call type, according to standard operating procedures
• Meet or exceed daily targets as agreed from time to time with Team Lead

About you:

We are looking for someone who has the following:

• NZ Certificate in Contact Centres (Level 4) or New Zealand Certificate in Business (Administration and Technology) (Level 4)
• Proven (3 – 5 years) experience in listening and communication skills
• Proven (3 – 5 years) ability to apply initiative and common sense in a variety of situations
• Fluent Reo speaker preferred or be prepared to increase knowledge, understanding and everyday use of te reo and āhuatanga Māori and support other kaimahi in the same endeavour
• Full clean New Zealand Drivers Licence

As a kaupapa Māori organisation, your willingness to participate in cultural activities and develop an understanding of Āhuatanga Māori (values, culture and tikanga) is desirable.

Apply today!

Have we outlined a role that matches your capabilities and aspirations, and a workplace that appeals?  Applications will close as soon as we have a suitable shortlist, so apply now.

A position description is available on our career’s website.  For any other queries, please email jobs@twoa.ac.nz