Engineer - IT Service Operations

Engineer – IT Service Operations 

• Join our team to shape the future of education!
• Permanent, full-time role reporting to our Hamilton IT team and primarily based at Te Puna Manaaki (Head Office) in Te Awamutu.
• Free health and life insurance, generous leave provisions plus additional leave based on length of service, free car parking.
• A whānau-friendly workplace.
  

Mō mātou | About us

As a proudly kaupapa Māori tertiary educator, ‘tauira success’ is our mission and ‘whānau transformation through education’ is our vision, guiding our commitment to delivering quality education programmes underpinned by Māori culture and values.

Our kaimahi (employees) enjoy a whānau-friendly workplace and a great range of benefits to support their wellbeing and that of their whānau:

• Free Southern Cross health insurance and life insurance.
• Four extra leave days each year to celebrate Matariki and Christmas, plus special leave available for those involved in cultural or sporting events.
• Flexible work hours for non-rostered positions and work-from-home options for positions that can be performed away from the office.
• Free car parking at our main campuses.
  

Mō tēnei mahi | About this job

As an Engineer – IT Service Operations, you’ll provide frontline IT support to kaimahi and tauira across Aotearoa. This role combines Service Desk support with onsite technical support at Te Puna Manaaki (Head Office).

You’ll be a visible IT presence onsite, helping kaimahi directly with technical issues and ensuring our Head Office environment runs smoothly.

You’ll respond to support requests through phone, email, and the support portal while also providing deskside support for kaimahi based at Head Office, assisting with troubleshooting, equipment setup, and system maintenance.

Working as part of the wider IT Service Operations team, you’ll help ensure our technology services remain reliable and responsive while contributing to improvements in our support processes and service delivery.

Mōu | About you

• Respond to technical support requests across phone, chat, email, and the support portal.
• Provide deskside technical support for kaimahi at Te Puna Manaaki (Head Office).
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with device setup, installations, upgrades, and equipment deployment.
• Monitor and maintain ICT systems to support stability and performance.
• Contribute to continuous improvement of service desk processes and knowledge resources.
• Build strong relationships and deliver excellent customer service to all users.

What you’ll bring 

• Diploma in Computing (Level 5) or relevant qualification. 
• Microsoft Certified Professional (MCP). 
• 2+ years’ experience in an IT support role, including Service Desk or onsite/deskside support.
• Strong understanding of IT infrastructure, hardware, software, and networking. 
• Experience with Microsoft Active Directory and Microsoft/Apple operating systems. 
• Excellent communication, planning, and problem-solving skills. 
• A willingness to engage in a kaupapa Māori environment and develop understanding of āhuatanga Māori.

Why Te Wānanga o Aotearoa?

We are a wānanga — a tertiary institution founded by Māori, deeply rooted in mātauranga Māori, and committed to empowering learners and communities. Our unique environment offers:

• A kaupapa-driven workplace where your mahi has cultural and social impact
• A collaborative, supportive team environment
• Opportunities for personal growth in both your technical career and your te ao Māori journey
  

Kua whati te tai, tono mai! | Apply today!

If we’ve outlined a role that matches your capabilities and aspirations, and a workplace that appeals, apply today as applications will close as soon as we have a suitable shortlist.

A position description is available on our career’s website.  For any other queries, please email jobs@twoa.ac.nz

Te Wānanga o Aotearoa is committed to providing a culturally enriched, inclusive, and supportive workplace. Nau mai, haere mai, tauti mai!