Engineer - Service Operations

Engineer – Service Operations

Mangakōtukutuku Campus, Hamilton

Ref: 19AHO076


Are you a technical problem solver with a passion for helping people? Have you been on the front-line of support but never been able to make a real difference for your customers by fixing the real issues that are getting in the way? Love learning and applying new technologies, as well as seeking continuous improvement opportunities to make your organisation a better place? Then we may have the perfect role for you as one of the Engineers in our ICT Operations team.


It's an exciting time to join the Hangarau/Technology team at Te Wānanga o Aotearoa. We are investing in our future, a future where technology acts as an enabler, and where technology is integral to the success of our students. Join us in achieving our mission of whānau Transformation through Education.


Te Wānanga o Aotearoa, a leading provider of Tertiary Education across Aotearoa, is currently recruiting for an Engineer – Service Operations to provide front-line IT advice and support to the organisation’s technology users (staff and students) and resolve IT requests. This full-time position is based at our Mangakōtukutuku Campus, Hamilton.


Duties for this role include responding to all requests for technical assistance predominantly by phone and email, however some onsite support may be required from time to time.  You will be responsible for diagnosing and resolving technical hardware and software issues; improving service outcomes through service management processes; delivering on-site technical training as required; and supporting IT asset management in the delivery and installation of hardware.  This is a rostered position and will require occasional Saturday work, where a rostered day off would be given the following Monday.


Applicants will have Diploma Computing Level 5 (or related field), and/or Microsoft Certified Professional, have at least two years’ experience in an IT service desk or remote support role and hold a full New Zealand driver’s licence (Class 1). It would be an advantage if you have had experience working within a multi-site IT environment. Excellent relationship management skills, written and oral communication skills, planning and project/task management skills are needed for this role along with knowledge of Microsoft Active Directory and a sound understanding of IT technology concepts.


An understanding of basic te reo Māori phrases, mihi and greetings and of Māori values, culture and tikanga would be an advantage.


To apply for this position please register and apply on our jobs site:


Enquiries to or 0800 777 404 


Closes 2 June 2019

Permanent Full-time

Job no: 19AHO076

Location: Hamilton

Closing Date: Sunday, 2 June 2019