Receptionist / Contact Centre Representative


Receptionist / Contact Centre Representative

Permanent Full time (37.5 hours per week)

Te Awamutu Location

  • Do you have a calm, approachable and professional disposition and enjoy variety?
  • Are you passionate about providing dynamic support to customers in person and on the phone?
  • Are you interested in working in an environment guided by Māori principles and values?

About us:

Te Wānanga o Aotearoa has been providing exceptional value for more than 30 years to students and communities across New Zealand.  We are New Zealand’s second largest tertiary provider, dedicated to whānau transformation through education.

We invite applications from experienced, enthusiastic and reliable people with a penchant for customer service for this pivotal role in the organisation.

About the role:

The primary purpose of the Receptionist / Contact Centre Representative is to provide high quality reception and customer service for our head office located in Te Awamutu through knowledgeable, courteous and professional services to visitors, callers and prospective tauira. 

About you:

  • You have a NZ Certificate in Contact Centres (Level 4) or the New Zealand Certificate in Business (Administration and Technology) (Level 4)
  • You have experience in contact centre customer service principles and practices, sales principles and methods with the ability to ability to meet established productivity goals
  • You have awesome interactive abilities and apply initiative and common sense to a provide quality service to all customers
  • You are a supportive, collaborative team member who has the ability to get messages across using the appropriate method to suit the audience
  • You are able to understand and converse in Te Reo Māori and have a sound understanding of Māori values, culture and tikanga
  • If you have the passion and talent, then this position may be just the role you are looking for.

    Why you should apply:

    • We are committed to providing an exceptional tauira experience, while focussing on the continuous improvement of our tauira journey
    • You will be joining a supportive team environment, working with people who are passionate about whānau transformation through education
    • We offer competitive remuneration with automatic progression on your anniversary, health insurance, on-going professional learning and development, and a wide internal support network

    How to apply:

    Please register and apply on our Jobs Site:  https://twoa.careercentre.net.nz/

    Please send enquiries to hrdept@twoa.ac.nz

    Applications close: 30 June 2019

    Permanent Full-time

    Job no: 19AHO094

    Location: Te Awamutu

    Closing Date: Sunday, 30 June 2019

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