Tauira Journey Coordinator - Te Ata Hāpara

• Provide outreach service to our tauira to support them in achieving learning success
• Permanent, part-time (no more than 20 hours per week)
• Rostered work hours between 8.30am and 9.00pm Monday to Sunday
• Head office, Te Awamutu, New Zealand

About us

Te Wānanga o Aotearoa (TWoA) is New Zealand’s second largest tertiary institution and the world’s largest indigenous tertiary educator, and we’ve been providing transformational education opportunities to New Zealanders for nearly 40 years.  Our vision of ‘Whānau transformation through education’ drives our commitment to being at the forefront of tertiary education underpinned by Māori culture and values. 

Our kaimahi (employees) enjoy a whānau-friendly workplace where everyone is encouraged to be themselves.  In return for their contribution, we offer kaimahi a range of benefits including:

• Four extra annual leave days to celebrate Matariki and the Christmas/New Year season.
• Special leave available for sporting or cultural events.
• Tau Ora programmes that encourage wellbeing and inclusion.
• Free car parking.

About this role

Customer Service: You’ll identify and contact early withdrawals and no shows for programmes, respond to incoming calls, messages, and emails promptly and professionally, and coordinate the speedy resolution of tauira (student) issues.

Database and Reporting: You’ll maintain high levels of specialised knowledge of our programmes, accurately record all necessary call data, and produce ad hoc and call reports.

Relationship Management: You’ll work collaboratively with internal and external stakeholders, maintain the highest standard of personal and organisational integrity, and act according to a clear set of ethical principles aligned with Te Wananga o Aotearoa.

Note: This role will have rostered work hours. These hours will be between 8:30am and 9pm, Mondays to Sundays and for a total of no more than 20 hours per week.

About you

Experience: Proven (3 - 5 years) experience in listening and communication skills, ability to apply initiative and common sense in a variety of situations, ability to interact with other functional groups to ensure tauira satisfaction, proven ability to meet established productivity goals, and proven experience in dealing with a variety of callers including supporting distressed tauira.

See the position description for a full review of role, responsibilities and technical skills required for this role.

As a kaupapa Māori organisation, your willingness to participate in cultural activities and develop an understanding of Āhuatanga Māori (values, culture and tikanga) is desirable.

Apply today!

Have we outlined a role that matches your capabilities and aspirations, and a workplace that appeals?  Applications close on 13 April 2025.

A position description is available on our careers website.  For any other queries, please email jobs@twoa.ac.nz