Tauira Journey Representative

Mō mātou | About us

As a proudly kaupapa Māori tertiary educator, ‘tauira success’ is our mission and ‘whānau transformation through education’ is our vision, guiding our commitment to delivering quality education programmes underpinned by Māori culture and values.

Mō tēnei mahi | About this job

Rol: Fixed Term – Full Time position
Location:  Te Awamutu
Hours: 37.5 hours per week
Days: Monday - Friday
Duration: Until 31^st July 2026
Salary: $52,867 - $58,742 (pro rata)

The Tauira Journey Representative provides front-line support to tauira across their entire learner journey – from first enquiry and enrolment through to course completion. In this role you will:

• Respond to tauira enquiries across all stages of the learner journey
• Provide accurate information on enrolment processes, course options, programme timelines, and learning support services
• Support tauira with key transitions including onboarding, re-enrolment, re-engagement, and withdrawal processes
• Accurately record tauira interactions, actions, and outcomes in learner support systems in line with institutional protocols
• Deliver consistent, high-quality support across multiple channels, balancing real-time responsiveness with follow-up requirements

Mōu | About you

We are looking for someone who has the following:

• Tertiary qualification at Level 5 or higher in Education, Customer Experience, Māori Development, or a related field
• Additional training in service delivery, digital tools, or learner support systems (desirable)
• Minimum 2 years’ experience in a learner support, customer service, or tertiary education environment
• Experience working with CRM systems, student portals, or contact centre software
• Excellent communication, documentation, and problem-solving skills

As a kaupapa Māori organisation, your willingness to participate in cultural activities and develop an understanding of Āhuatanga Māori (values, culture and tikanga) is desirable.

Kua whati te tai, tono mai! | Apply today!

If we’ve outlined a role that matches your capabilities and aspirations, and a workplace that appeals, apply asap as we will close off the advertisement when we find a suitable candidate.

A position description is available on our careers website.  For any other queries, please email jobs@twoa.ac.nz

Position description Apply now

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